> One single contact number
> Guaranteed hotline access from 8:00 to 17:30, Monday to Friday
> We respond within one hour of receiving your request
> Time credits: 5h, 10h, 20h, 40h or 80h
> A dedicated web portal to view the status of your technical calls (open and closed)
> Calls answered and handled from 6:00 to 22:00, Monday to Friday (excluding public holidays)
> Calls answered and handled 24/7 from 20:00 Sunday evening to 20:00 Saturday evening (*)
> Calls answered and handled 24/7 (*)
(*) Except from 18:00 on 24 December to 8:00 on 26 December, and from 18:00 on 31 December to 8:00 on 02 January
> General electrical and/or software assistance
> Extended hotline times based on a weekly subscription
> Guaranteed on-site response time from the nearest agency
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