Telephone Support

GUARANTEED 24/7 HOTLINE ACCESS

> One single contact number

> Guaranteed hotline access from 8:00 to 17:30, Monday to Friday

> We respond within one hour of receiving your request

> Time credits: 5h, 10h, 20h, 40h or 80h

> A dedicated web portal to view the status of your technical calls (open and closed)

 

 

horaires etendus

> Calls answered and handled from 6:00 to 22:00, Monday to Friday (excluding public holidays)

> Calls answered and handled 24/7 from 20:00 Sunday evening to 20:00 Saturday evening (*) 

> Calls answered and handled 24/7 (*)

(*) Except from 18:00 on 24 December to 8:00 on 26 December, and from 18:00 on 31 December to 8:00 on 02 January

recoltes

> General electrical and/or software assistance

> Extended hotline times based on a weekly subscription

> Guaranteed on-site response time from the nearest agency

Establish the basis of your annual contract. Monitor actions at your site in real time.

MEETING THE NEEDS OF GRAIN MILLERS

GRAIN MILLERS

Mills, semolina and corn industries... SERA can adapt to each single customer

MEETING THE NEEDS OF ANIMAL FEED BUSINESSES

LIVESTOCK FEED PLANT (UAB)

We are involved from the reception of raw materials to loading rounds, not forgetting production processes.